We pride ourselves in providing our customers with the service they need to succeed.
Once you’re part of our FastCut CNC family, you can feel confident knowing that you will always have our support through a variety of options. Fast. Here they are:
Phone or Email
1-866-339-3377 (Toll Free)
(8:00am – 4:30pm Mon-Fri PST)
Remote Support via TeamViewer
Let us show you the answers instead of telling you. Simply connect your CNC plasma cutting system to the Internet and we can answer your questions, diagnose problems, and even run the machine from our head office. Utilizing the Internet, communications between the machine operator and support personnel are simple and cost effective.
- Download the TeamViewer client if you do not already have it on your machine.
(Click HERE to download)
- Call 1-866-339-3377
- Give the technician the Code and Password on your screen.
Instructional Videos on YouTube
Click here to view our custom instructional videos on select topics in Mach3, SheetCam, TurboCAD and other software, as well as videos on using and maintaining your FastCut table and peripherals.
Contact our partners if you need specialized assistance.
TurboCAD Software Support
Technical assistance and solutions to questions regarding IMSI/Design software is available online or by phone Monday through Friday, 8:00 AM to 5:00 PM PST.
Thermal Dynamics Support
Int’l Customer Care:
Canada Customer Care:
U S Customer Care: